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Job Vacancy for Incident & Escalation Manager at Zendesk in Manila, Philippines

Zendesk company logo
Published 5 months ago

Zendesk is currently accepting applications for the position of Incident & Escalation Manager in the Manila area. We are actively seeking qualified candidates for this Full-time opportunity.

We are looking for individuals who possess strong skills and have a minimum of beginners/seniors in the field. Along with technical expertise, we highly value qualities such as integrity, discipline, and a strong sense of responsibility in our potential employees.

Zendesk operates within the (according to the company) industry. If you are interested in joining our esteemed organization, we encourage you to submit your application without delay.

Job Information

Company:Zendesk
Position:Incident & Escalation Manager
City:Manila, Manila
Province:Manila
Education:Confidential
Employment Type:Full-time

Job Description

We are seeking a dedicated Incident & Escalation Manager to oversee and manage incidents and escalations effectively. This role involves coordinating resolution efforts, ensuring timely communication, and collaborating with cross-functional teams.

The ideal candidate will have strong problem-solving skills, experience in incident management, and the ability to lead during high-pressure situations.

Other Job Benefits

  • Access to training and seminars
  • Recognition for performance
  • Opportunity to work in a solid team

Requirements

  • Ability to adapt to new technology
  • Flexibility in dealing with changes
  • Leadership skills
  • Work experience in a global environment

Company Address

Province Manila
City Manila
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Company Information

Zendesk

Zendesk, a global customer service software company, has a strong presence in the Philippines. With a commitment to improving customer interactions, Zendesk offers innovative solutions that empower businesses to provide exceptional support. The local team in the Philippines plays a crucial role in delivering tailored services, helping clients streamline their customer engagement processes. By leveraging advanced technology and a customer-centric approach, Zendesk Philippines fosters a collaborative environment, driving growth and customer satisfaction across various industries.