Job Vacancy for Customer Success Specialist at DForce Operation Center in Ortigas, Metro Manila
DForce Operation Center is currently seeking applicants for the position of Customer Success Specialist in the Ortigas area. The available job type for this position is Full-time.
We are specifically looking for individuals who possess strong skills and have a minimum of beginners/seniors in the field. In addition to technical expertise, we highly value honesty, discipline, and a strong sense of responsibility in our employees.
DForce Operation Center operates within the (according to the company) industry. If you are interested in applying for this position and becoming a part of our company, we encourage you to submit your application.
Job Information
| Company: | DForce Operation Center |
| Position: | Customer Success Specialist |
| City: | Ortigas, Metro Manila |
| Province: | Metro Manila |
| Education: | Confidential |
| Salary: | PHP 35.000 per Month |
| Employment Type: | Full-time |
Job Description
Who Are We: Top Tier Global BPO Organization
Who Are You: Professionally committed, intellectually curious, customer dedicated, and uniquely possess the strength in order to aspire to be a part of the global digital marketing industry.
Candidate Requirements:
- Proven experience onboarding or managing US-based clients
- Fluent, professional spoken and written English
- Ability to lead structured client conversations independently
- Experience in Customer Success, Onboarding, Account Management, Sales, or Tech Support
- Ability to explain complex processes clearly without scripts
What You Will Do:
- Provide first class client service.
- Consistently maintain a high level of professionalism and respect with every client interaction.
- Continually maintain a working knowledge of all company products, services, and programs.
- Make recommendations according to the client’s needs for features and added values.
- Update client information in the CRM during and after each call as needed.
- Build confidence in the program and build rapport with clients.
- Communicate with clients through email and SMS as needed and in a timely manner.
- Follow up with the client to complete any missing pieces of the campaign.
- Provide each client with solutions the first time they call in.
- Attend morning and weekly training.
- Manage incoming cases from customer emails within 24 hours as assigned by team lead.
- Report customer feedback and patterns to management.
What Do You Get:
- In-depth Training
- Stable Schedule: Monday – Friday (Graveyard Shift)
Job Types: Full-time, Permanent
Pay: Up to Php35,00.00 per month
Benefits:
- Health insurance
- Life insurance
- Staff meals provided
Experience:
- US or international client: 2 years (Required)
- Account Management: 2 years (Required)
- Customer Success: 2 years (Required)
Language:
- English (L5) (Required)
Work Location: In person
Requirements
- Physically and Mentally Healthy
- Minimum Education of High School Diploma
- Able to Work in a Team
- Able to Work Under Pressure
- No Criminal Record
- Good Communication Skills
- Experience in the Related Field (Preferred)
- Minimum Age of 18 Years
- Willing to Be Placed in the Designated Work Location
Company Address
| Province | Metro Manila |
| City | Ortigas |
| Google Map | Google Map |
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