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Job Vacancy for AVP, Service Manager (USPB Call Listening) at Citi in Taguig, Philippines

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Published 4 weeks ago

Company Citi is offering job opportunities for the position of AVP, Service Manager (USPB Call Listening) in the Taguig area. The job type available is Full-time.

We are looking for candidates who possess skills with beginners/seniors experience. We value honesty, discipline, and responsibility in our employees.

Citi operates in the (according to the company) industry. If you are interested in applying to this company, please proceed with your application.

Job Information

Company:Citi
Position:AVP, Service Manager (USPB Call Listening)
City:Taguig, Taguig
Province:Taguig
Education:Confidential
Employment Type:Full-time

Job Description

Citi is on the lookout for an experienced Assistant Vice President (AVP), Service Manager to lead our USPB Call Listening team. In this critical position, you will be responsible for ensuring the highest quality of service delivery to our clients by effectively monitoring and analyzing calls.

Your key responsibilities will include managing team performance, developing innovative service strategies, and ensuring adherence to our established service standards. The ideal candidate will possess extensive experience in service management, demonstrate exemplary leadership abilities, and have a genuine commitment to fostering customer satisfaction.

Other Job Benefits

  • Work-life balance
  • Recognition and performance awards
  • Professional training
  • Valuable work experience
  • Skill development
  • Professional networking opportunities
  • Collaborative work environment
  • Opportunities for promotion
  • Access to the latest technology
  • Opportunities to contribute to business growth

Requirements

  • Minimum Age of 18 Years
  • Basic Computer Skills
  • Physically and Mentally Healthy
  • Experience in the Related Field (Preferred)
  • Minimum Education of High School Diploma
  • Able to Work in a Team
  • Good Communication Skills
  • No Criminal Record
  • Willing to Be Placed in the Designated Work Location

Company Address

Province Taguig
City Taguig
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Company Information

Citi

Citi, a leading global financial services company, has been operating in the Philippines for several decades. It offers a wide range of financial products and services, including retail banking, investment banking, and wealth management. With a strong commitment to innovation and customer service, Citi serves both individual and corporate clients across the archipelago. Their robust digital banking platforms reflect their dedication to enhancing customer experience, while their focus on sustainability demonstrates their commitment to the communities they serve.