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Job Vacancy for Call Center Quality Analyst I at FIS Global in Manila, Philippines

FIS Global company logo
Published 5 months ago

FIS Global is currently seeking applicants for the position of Call Center Quality Analyst I in the Manila area. The available job type for this position is Full-time.

We are specifically looking for individuals who possess strong skills and have a minimum of beginners/seniors in the field. In addition to technical expertise, we highly value honesty, discipline, and a strong sense of responsibility in our employees.

FIS Global operates within the (according to the company) industry. If you are interested in applying for this position and becoming a part of our company, we encourage you to submit your application.

Job Information

Company:FIS Global
Position:Call Center Quality Analyst I
City:Manila, Manila
Province:Manila
Education:Confidential
Employment Type:Full-time

Job Description

We are seeking a detail-oriented Call Center Quality Analyst I to monitor and evaluate the quality of customer interactions.

Your role will involve reviewing calls, providing feedback to agents, and ensuring adherence to company standards.

The ideal candidate will possess strong analytical skills and excellent communication abilities to enhance customer satisfaction.

Other Job Benefits

  • Competitive overtime bonus
  • Valuable work experience
  • Supportive work environment

Requirements

  • Critical thinking skills
  • Good negotiation skills
  • Energetic and dynamic personality

Company Address

Province Manila
City Manila
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Company Information

FIS Global

FIS Global is a leading provider of technology solutions for the financial services sector, operating in the Philippines. The company focuses on delivering innovative software, services, and outsourcing solutions to banks, investment firms, and insurance companies. With a strong commitment to excellence, FIS Global enhances the efficiency and competitiveness of its clients in the rapidly evolving financial landscape. The Philippines serves as a strategic hub for FIS, leveraging local talent and expertise to support its global operations while fostering growth within the region’s digital economy.