Job Vacancy for Customer Experience Associate III at Conduent Business Services Philippines, Inc. in Pasay, Metro Manila
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Conduent Business Services Philippines, Inc. is thrilled to announce job openings for the position of Customer Experience Associate III in the Pasay area. We are currently offering Full-time opportunities.
We are seeking candidates with excellent skills and a minimum of beginners/seniors in the field. In addition, we value honesty, discipline, and a strong sense of responsibility in our workforce.
At Conduent Business Services Philippines, Inc., we operate in the (according to the company) industry. If you are intrigued by our company and wish to pursue this exciting opportunity, we encourage you to apply directly.
Don't miss out on the chance to be part of our dynamic team. Submit your application today and take the first step towards a rewarding career with Conduent Business Services Philippines, Inc..
Job Information
| Company: | Conduent Business Services Philippines, Inc. |
| Position: | Customer Experience Associate III |
| City: | Pasay, Metro Manila |
| Province: | Metro Manila |
| Education: | Confidential |
| Salary: | PHP 16.000 - PHP 28.000 per Month |
| Employment Type: | Full-time |
Job Description
- Performs business support or technical work, using data organizing and coordination skills.
- Performs tasks based on established procedures.
- In some areas, requires vocational training, certifications, licensures, or equivalent experience.
- Expands skills within an analytical or operational process.
- Maintains appropriate licenses, training, and certifications.
- Applies experience and skills to complete assigned work.
- Works within established procedures and practices.
- Establishes the appropriate approach for new assignments.
- Works with a limited degree of supervision.
- Has developed skillset in a range of processes, procedures, and systems.
- Supports to achieve company goals by helping teams to integrate and work together.
- Impacts a team through quality of the services provided and information shared.
- Uses discretion to modify work practices and processes to achieve results or improve efficiency.
- May give informal guidance to junior team members.
- Ability to problem solve, self-guided.
- Evaluates issues and solutions to provide the best outcome for the client and end-users.
- Exchanges information and ideas effectively.
- Assesses calls to provide service immediately, be transferred, or require follow-up for client resolution.
- Identifies customer needs by referring to case notes and examining each as a specific case.
- Performs routine call center activities concerning business products and services.
- Uses standard scripts and established guidelines while under supervision, to meet SLAs.
- Provides customers with information that is specialized.
- Communicates in a warm and empathetic manner.
- Gathers all necessary information to update the database.
- Escalates issues to senior levels, based on complaints or concerns.
- Explains company policies to customers.
- Responsible for the end-to-end resolution of customer issues.
- Performs other duties as assigned.
- Complies with all policies and standards.
Other Job Benefits
- Self-development opportunities
- Initial training support
- Additional incentives for overtime
Requirements
- Effective communication skills
- Relevant work experience
- Focus on teamwork
- Adaptability to new work environments
Company Address
| Province | Metro Manila |
| City | Pasay |
| Google Map | Google Map |
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